Degree/Education:

·               BS in Computer Science, Catholic University of America, 1991

Certifications:

·               ITIL v3 Foundation, 2015

·               Scrum Master Accredited Certification (CSM), 2015

·               VMware Certified Professional (VCP), 2008

·               Sun Certified System Administrator for Solaris 10, 2008

·               Sun Certified Network Administrator for Solaris 10 (Comparable to CCNA & Network+), 2008

·               Sun iForce Reseller Competency Accreditations: Storage Elite & Premier, Datacenter Specialty, 2008

·               EMC Certified EmailXtender Administrator, 2007

·               EMC Certified Professional, 2004

·               Legato Certified Networker Administrator, 2004

·               Qlogic Certified Professional, 2004 & 2003

·               Sun Certified Network Administrator for Solaris 8 (Comparable to CCNA & Network+), 2003

·               Sun Certified Data Management Engineer, 2003

·               BakBone NetVault 6 Certified Administrator, 2002

·               Sun Certified System Administrator for Solaris 8, 2001

·               CA Brightstor Enterprise Backup Certification, 2001

Clearance(s):

·               Public Trust – Civilian (current)

·               DoD – Top Secret (last active 2010)

License:

·               Private Pilot – Third Class – Airplane, Single Engine Land

Specific Technical Skills:

·               Virtualization Technologies

·               Networking Protocols & Provisioning

·               DR/COOP Planning, Deploying & Testing

·               Enterprise and Datacenter Design & Implementation

·               Security Assessments & Remediation Techniques

·               Cloud/Hybrid Cloud Technologies & Methodologies

Summary of Qualifications:

Mr. Dean is an accomplished computer scientist with over 24 years professional experience, his many qualifications follow:

·  Certified and experienced in virtualization technologies from VMware, Sun, Oracle and Citrix as well as Archive and Compliance technologies such as Symantec Enterprise Vault, EMC EmailXtender, EMC DiskXtender, EMC Centera, SAMFS and Kazeon.

·  Virtuoso when architecting, designing, installing, maintaining, optimizing, tuning and troubleshooting, Storage and SAN technologies from storage vendors: Oracle, Hitachi, MTI, EMC, StorageTek, DataDomain, NetApp, Overland, Compaq, Dell, 3PAR and Nexsan; and with fabric switch vendors: McData, Qlogic, Cisco and Brocade.

·  Highly skilled administrator in all major platforms, software, and tools produced by Microsoft including but not limited to: NT/2000/XP/7/8, 2003/2008/2012 Server, SQL Server 2005/2008, Exchange, Office, FrontPage, Visio and Project.

·  Experienced with cloud platforms such as Amazon AWS, Google Cloud Platform, OpenStack, Azure and others.

·  Proficient in file system technologies SVM, Solstice Disksuite, QFS, Veritas Volume Manager and NetVault.

·  Hands on web server administration for Apache, Netscape, IIS and others.

·  Authoritative in developing project plans, developing & maintaining budgets, performance metrics development, addressing staffing requirements, meeting timelines and crisis management.

·  Experienced and certified with Sun/Oracle Enterprise level hardware including M & T series, SunFire 12/15K, SunFire 20/25K and all other smaller platforms.

·  Capable in database installation, maintenance, querying and performance tuning of Informix, Oracle, and SQL Server.

·  Confident working with automated configuration management, orchestration and DevOps technologies and methodologies such as Chef, Docker, Puppet and SaltStack.

·  Expert with Solaris and other open systems such as RedHat/CentOS, Ubuntu, Fedora, Debian, SUSE, HP/UX & SCO Unix.

·  Practiced in network implementations such as firewalls, tunneling, VPNs, DMZs, VLANs and proxy servers from vendors Cisco, Brocade, 3com, Netopia and BlueCoat.

·  Knowledgeable with shell script writing, Ruby, Python, Java and C/C++ programming.

·  Adept with build technologies – Maven for build automation and Jenkins for continuous integration

·  Astute in networking matters and troubleshooting problems rooted in but not limited to the OSI and TCP/IP network models, tunneling, ATM, SONET/SDH, IPSec, iSCSI and SNMP.

·  Skillful with clustering and HA solutions such as Sun/Oracle Cluster, Legato Cluster and Veritas Cluster Server.

·  Learned in backup technologies such as Symantec Netbackup, EMC Networker, CommVault Simpana, BakBone CA Brightstor EB, and CA ArcServe 2000

·  Familiar with networking concepts such as OSI and TCP/IP network models, tunneling, ATM, SONET/SDH, IPSec, iSCSI and SNMP.

Relevant Experience:

Attain LLC, Enterprise Architect – Contractor from 7/15 – 10/16

In a key position on Attain’s O & M support contract with the National Archives and Records Administration (NARA), formulated short and long term vision and strategies for the much needed modernization of NARA’s enterprise information technologies, locally and nationally.

·               Evaluated, analysed and discovered NARA’s information technology systems and support environment across the entire enterprise

·               Provided senior level support and management for NARA’s IT systems and the Attain administrative personnel in support of the O&M contract

·               Developed and fostered key relationships with Government personnel within the organization

·               Created long term vision and plans for the renewal of NARA’s antiquated infrastructure

·               Formulated strategic and tactical approaches for the modernization of infrastructure resources within the agency

·               Authored an abundant number of documents, presentations, proposals and plans in support of the O&M NARA contract as well as other key contracts for Attain

·               Managed relationships with key vendors of both existing and future technologies utilized within the NARA enterprise

·               Provided technical advice and mentorship to contract employees and Government employees alike

·               Generated and implemented solutions, based on and with industry leading technologies from vendors such as: VMware, Cisco, NetApp, AWS, Solaris, SuSE, Redhat, Citrix, FireEye, NetIQ, Microsoft, and more

VAD Pros, Sole Proprietor/Independent Contractor from 10/12 - Present

Deliver clients with high quality technical assistance and guidance in easy to comprehend terminology and straight forward concepts while proving a tremendous value both perceived and realized for a reasonable rate.

·               Design, install and support enterprise level compute and enterprise storage solution bundles

·               Plan, perform, and document datacenter moves and migrations

·               Create plans for and perform installations of LAN, WAN and wireless networks

·               Customize, storage migration and consolidation service solutions based on clients' unique environments and circumstances

·               Design and deliver office automation solutions in conjunction with security and surveillance systems

·               Provide standard and specialized support for customers’ various technical needs

NewWave Telecom & Technologies, Infrastructure Manager & Solutions Architect from 11/13 – 07/14

Responsible for developing and implementing hybrid, cloud and traditional datacenter solutions for corporate and Government agency projects while managing and mentoring a team of infrastructure support staff.

·               Performed key leadership role for a government proposal effort and authored major portions of a 10 year, $600 million datacenter redesign & support contract for Centers for Medicare & Medicaid Services (CMS)

·               Coordinated the provisioning of an 8Mbit MPLS regional network segment interconnect providing site to site backups and DR/COOP operations

·               Created multi-tiered SaaS architecture solution combining Hitachi VSP G1000, EMC VMAX’s, and NetApp FAS8000’s as well as others

·               Responsible for the design of the “Master Operational Dashboard” which was the master view into and master control over the operations and control of a 50,000+ sq/ft government datacenter, remote and satellite offices, support operations, SOC & NOC operations, agile development lifecycle, PMO coordination and Dev/Ops collaborations

·               Performed requirements gathering, systems analysis and designs, interface and data architectures, lifecycle cost analysis and estimations, and additionally governance adherence

·               Executed an in-depth analysis of all Infrastructure systems utilized by NewWave including but not limited to the security systems, phone systems, networking (LAN, WAN & security), compute resources, disaster recovery plan, storage utilization and data retention strategies.

·               Developed more efficient new hire resource allocation and on-boarding procedures and processes, eliminating errors and security issues

·               Architected and built the corporate FISMA compliant datacenter, optimizing the compute, power and networking resources to better utilize the existing assets and streamline their operational functionality, while doing so with zero budget

·               Redesigned the expansion of the company headquarters infrastructure systems to accommodate a 40% growth in employee headcount

·               Implemented Daily Scrum methodology into infrastructure team’s support and operations

·               Interfaced with various team members and management in an agile-based approach to develop strategies and complete deliverables

·               Provided technical solutions for several responses to RFI’s and RFP’s for the Federal Government

·               Instrumental in creating solutions for customers’ projects based on IaaS and PaaS methodologies, utilizing cloud, hybrid and traditional datacenter virtualization strategies

·               As architect and senior technical resource, provided innovation and leadership for a multi-million dollar CMS contract, which involved working with the incumbent prime contractor, analysing their existing infrastructure, resources and practices to provide new techniques and solutions which streamlined and facilitated the desired support levels and resource availabilities

Iron Vine Security, Senior Security Engineer – Contractor from 02/13 – 10/13

Responsible for the implementation and configuration of a wide array of security technologies and their supporting information systems. Primary responsibilities include the development and administration of new network infrastructure, servers and storage in support of the Security Operations Center and the Enterprise Information Security Group (EISG) at the Centers for Medicare & Medicaid Services (CMS).

·               Served as SME on technical cyber threats and affected technologies while promoting security awareness and measured adoption of new technologies within the agency

·               While making an allowance for the unique and sensitive nature of the data, served as the storage architect for the security engineering team, developing a multi-tiered architecture and Defence-In-Depth approach that provided coverage for both regulatory and self-imposed mandates that equally accounted for the agency’s short and long term goals

·               Administered and maintained network compliance by managing access control policies via techniques and technologies such as:  firewalls, switches, routing, NATing, port security, ACLs, passive network taps, and other related network security services

·               Designed, deployed and supported an all-inclusive VMware virtualized environment constituting, but not limited to, the following components:  vSphere 5.5, vCenter 5.5, VMware Horizon View 5.2 and VMware ThinApp 4.7.3

·               Managed, deployed and maintained multiple Active Directory domains primarily composed of Windows 2008/2012 Servers but also demarcated CentOS and Ubuntu Linux servers

·               Provided end-to-end design, implementation, and support for various projects who’s life cycles were entirely encompassed in the isolated malware rich environment known as the “CMS Malware Lab”

·               Provided mentorship to engineering team, as lead engineer, accomplishing management and capability enhancements, security technology integrations and development of custom solutions

·               Developed and maintained technical documentation including detailed system designs, maintenance plans and standard operating procedure

CoreTrace, Senior Sales Engineer & Solutions Architect from 11/10 – 10/12

Responsible for building technical understanding and credibility during the sales process and positioning CoreTrace product solutions to prospects and channel partners to win new business and grow partner relationships. As part of the sales team, work closely with sales, marketing, and product management to pursue leads, demonstrate product capabilities, inspire confidence and effectively communicate the power of CoreTrace solutions.

·               Conducted onsite technical engagements in order to gather customer requirements and facilitate architecture and solution discussions

·               Developed and implemented Defense-In-Depth enterprise security solutions for CoreTrace clientele

·               Performed technical presentations and product demonstrations with CoreTrace’s products often customized for specific customers’ needs and environments

·               Rendered continuous support of existing customers and CoreTrace authorized partners, answering technical questions and providing advice for product placement and product alignment within various operational and organizational entities

·               Translated new feature and enhancement requests from the field to CoreTrace’s Product, Marketing, and Engineering teams

·               Participated in continuous QA testing for the CoreTrace Engineering and QA teams while adding tremendous real world experiences from both a personal perspective and a customer’s perspective

·               Promoted affiliations with partners through technical assistance and on-going product training, fostering the technical relationship and supporting them throughout the sales cycles

·               Participated and represented CoreTrace at trade shows and professional services training forums, giving the varied audiences extensive information about CoreTrace’s offerings, as well as, security best practices and application whitelisting principles

·               Authored many technical proposal’s such as RFI’s and RFP’s

·               Managed all aspects of a potential customer’s proof of concept which included:

·               Performing installations & training for CoreTrace’s products

·               Training personnel in the operational and organizational aspects of the implementation processes

·               Responding to technical objections and creating competitive differentiations

·               Developing personalized test plans for each customer’s specific needs and unique environment

Red River, Senior Solutions Architect from 12/07 – 06/10

Responsible for technical information sharing with potential customers, in support of product and services sales, in the areas of servers, storage and infrastructure virtualization.

·               As is an integral part of the sales cycle, worked with the Sales and Professional Services teams to sell and position products and services to new and existing customers

·               Acted in the capacity of a strategic business advisor, blending technology and business strategy, to develop solutions for customers

·               Worked with prospects and customers to position, scope, and price services including new implementations, expansion of existing deployments, user training and custom integration services

·               Built large proposals outlining projected deliverables and associated cost

·               Wrote statements of work (SOW) based on accepted proposals, outlining the specific service solutions to be delivered

·               Developed relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, marketing, and professional services delivery

·               Acted as an expert in the core components of servers, storage and virtualization solutions, including Service, Sales, Marketing, and Analytics

·               Leveraged personal knowledge of industry best practices and product expertise to translate customer requirements into comprehensive workable architectural solutions

·               Uncovered incremental business opportunities within existing customer accounts and coordinated with the sales team to close those opportunities

·               Acted as key part of the Professional Services team implementing Red River solutions when called for by a service engagement

SANZ, Inc., Senior Solutions Architect from 08/06 – 11/07

Responsible for promoting and providing archival, messaging and data management solutions to SANZ’s customer base.

·               Provided technical assistance in all avenues of sales and marketing for sales executives with Federal and commercial clients.  Tasks included proposal development, technical architectures, proposal configurations and pricing, project management and delivery, technical documentation and training

·               Provided consulting and design services for SANZ customer base which utilize the latest industry leading technologies to address solutions in Email and File Archival, E-Discovery, Compliance, ILM, Storage/Server consolidation, backup and recovery and DR/COOP

·               Managed the delivery and implementation of large, multi-site; storage solutions (hardware, software, and integration services)

·               Conducted technical interviews with clients’ staffs, and presented complete solutions to the clients’ executive teams

·               Performed as technical lead for implementation services of storage and archive solutions

·               Participated in the hands on delivery of storage and messaging products solutions

·               Prepared and delivered documentation for pre and post sales efforts, which include such documents as: design docs, as-built docs, best practices guides, architecture overviews, installation checklists, sales prospectus questionnaires, engineering statement of works and compute and storage resource utilization reports

Unisys, Solutions Architect – Contractor in 2006

Responsible for providing engineering support and services for the TSA Bridge contract enabling the customer to continue its efforts to ensure that the countries transportation systems are safe and secure

·               Gathered systems and network information for an in depth  analysis of customers’ existing production and test environments

·               Analyzed and recommended changes to the systems monitoring and alerting parameters and thresholds

·               Provided detailed patch analysis reporting and generate patch remediation policies for Solaris systems

·               Analyzed system outage reports and recommended future innovations to prevent outages

·               Provided detailed short term migration plans and consulted with management on long term migration and upgrade planning

·               Responsible for Implementation, configuration, testing, documentation, and production ‘pilot’ support of multiple BlueCoat SG8000 proxy server appliances

·               Provided diagnostic support for beta and production problems related to the implementation of the BlueCoat proxies

·               Assisted in migration planning of production databases, files servers, SharePoint volumes and boot devices from EMC 8530 to DMX1000

·               Consulted and supported data migration effort utilizing EMC technologies, OpenMigrator and SRDF, accounting for disk geometry changes and RAID level changes given client’s wishes

·               Managed installation and configuration of workgroup level storage from Nexsan and Brocade in an effort to centralize and consolidate storage for the testing and production environments

GMRI, Solutions Architect from 2002 - 2005

Responsible for providing practical solutions to clients and would-be clients in conjunction with our sales and delivery organization

·               Provided proven technical solutions to address our clients’ needs, helping our clients gain greater business efficiencies and business continuity while trying to eliminate unnecessary expenditures

·               Developed plans for data migrations, server consolidations, data center moves, and disaster recovery or COOP sites

·               Consulted with customers regarding  data life-cycle management plans, strategies, and solutions

·               Participated in bids and proposals, requirements gathering, and design reviews, while balancing customer needs with suitable technical solutions and good business practices

·               Performed services such as the installation and configuration of servers, networks, software, storage area networks (SAN), and mass storage devices

·               Developed, reviewed and administered project plans for professional services engagements

·               Provided clear, concise, reliable and on time communications in support of client services engagements

·               Created and approved professional services SOW’s  ensuring that all parties requirements are accommodated

·               Ensured customers’ satisfaction with their solutions and products via post-sales support and issue resolution

·               Resolved complex problems without guidance and independently research and promote specialized technical solutions

·               Provided a best practices solutions approach to client needs, helping our clients gain greater business efficiencies and maintain  business continuity

·               Maintained Sun and other key vendors’ VAR technical requirements and certifications

National Electronics Warranty, Acting Manager of Systems Engineering - Contractor in 2002

Responsible for providing leadership and expertise while evaluating the IT infrastructure and maintaining a central point of contact and escalation

·               Fashioned strategic vision for NEW’s information technology resources

·               Developed minimum requirements for production environment as well as service levels for hardware, software, database, network, security, and documentation, deemed, “Production Readiness”

·               Implemented service level matrices for customer service and services availability, thus incorporating into IT “Dashboard”

·               Complied corporate vision with IT infrastructure resources, deducing systems capacity plans

·               Appraised and made recommendations for altering, NEW’s disaster recovery plan

·               Refined IT reporting, defined escalation procedures, and established long term monitoring solution

·               Made endorsement for the consolidation and replacement of the current backup and recovery solution while refining and effecting temporary clean-up of existing solution

·               Evaluated and presented proposal for reorganizing, NEW’s email systems

·               Developed solution for replacing NEW’s existing DNS infrastructure

·               Evaluated and made recommendations for the enhancement of systems and network security

·               Assessed short and long term storage needs thus developing a storage strategy that included direct attached, NAS and SAN’s

ECS Technologies, Chief Systems Engineer in 2001

Responsible for designing, implementing and supporting a wide range of technical solutions for ECS and their customer base

·               Improved corporate network by enhancing security measures, externalizing applications, and incorporating disaster recovering and monitoring strategies

·               Participated in bids and proposals, requirements gathering, and design reviews, balancing customer needs with proper technical solutions and good business practices

·               Carried out installations of servers, networks, software, SANs, and mass storage devices

·               Provided post-sales support for customer installations bestowing quality support, generating improved customer relations

·               Participated in contractual staff acquisitions and deployment assuring on time project starts

Digex, Incorporated, Senior UNIX Systems Engineer from 1998 - 2001

Responsible for creation of an IT infrastructure based on Sun Microsystems technologies

·               Built, installed, and supported over 20 production servers and over 30 development and staging servers, allowing access to services such as trouble ticketing, CRM, email, DNS, backup, financials, ftp, network and systems monitoring

·               Planned and implemented migrations from smaller systems to enterprise level (including E10K) and from standalone storage to SANs, to consolidate resources and capitalize on long term investments

·               Implemented backup, disaster recovery and HA solutions providing limited downtime for critical systems

·               Provided performance tuning and capacity planning assuring proper utilization of resources

·               Developed, reports to support SLAs,  documentation and training materials to support new hires

·               Developed test plans and test scripts in conjunction with implementing jumpstart for added consistency in systems deployment

Upline Group, Inc., Wireless Systems and Applications Manager from 1997 - 1998

Responsible for expanding customer base by developing technical solutions and strategies, and by improving customer service

·               Coordinated the implementation of a national call center, writing policies and procedures, providing network and telephony logistics, greatly improving customer satisfaction

·               Developed sales presentations and marketing materials, participated in creation of bids and proposals, helping meet company goals

·               Provided project planning and management of varied customer projects insuring customer satisfaction

·               Crafted consulting services policies and procedures assuring professionalism and success

·               Performed installation and support  for Sun/Solaris systems

LCC International, Inc., Supervisor of Systems Support from 1993 - 1997

Responsible for providing quality software products and first class support for international customer base.

·               Coordinated schedules, on call rotations, training plans, customer installations and skills enhancements for technical staff which supported 900+ servers, in 20+ countries, and generated $300 million yearly

·               Improved customer relations by increasing staffing quantity and quality, decreasing call queue times, decreasing call resolution times, and more thoroughly training staff in both technical issues and customer care

·               Participated as a customer advocate in software life cycle; development, alpha and beta testing, bug verification, bug fix, and enhancement evaluations, to better fulfill customer needs

·               Developed test plans and test scripts for added consistency in software validation

·               Created training and documentation group which provided consistent and reliable information sharing

·               Performed customer installations of Sun hardware, OS,  LCC software and Informix  databases

·               Delivered LCC product training sessions to international customer base

·               Diagnosed problems in systems, software, databases, networks, and RF engineering implementations

·               Developed SQL and scripting that provided resolutions and enhancements to known deficiencies

·               Developed complete understanding of RF Engineering principles in support of  LCC products

U.S. Postal Service, Software Developer from 1991 - 1993

IBM, Helpdesk Support Representative in 1991